Multi-Channel Inbox for Healthcare
Patients contact you through text, email, patient portal, and phone. One inbox brings it all together. Nothing falls through the cracks.
Appointment fill rate
Reduction in no-shows
Staff time saved weekly
Average Google rating
Sound Familiar?
Your front desk is juggling check-ins, phone calls, and patient questions. Calls go to hold. Patients get frustrated.
Insurance verification takes 15 minutes per patient. Your staff spends hours on hold with insurance companies.
Patients call after hours with urgent questions. They end up in the ER for something your office could handle.
No-shows cost you $200+ per empty chair. Reminder calls take staff time you can't spare.
34%
of patients switch providers due to poor phone experience
Accenture Healthcare StudyMeet your unified AI inbox
An intelligent inbox system that consolidates everything into one unified inbox, responds instantly across all channels, and delivers 5-minute response times. So you never miss a DM and capture 70% more leads.
No more platform juggling. No more missed DMs. Just instant, intelligent responses across every channel, managed from one dashboard.
Your prospects get immediate attention anywhere. Your team saves 10 hours weekly on message management. Your business captures every conversation that could become revenue.
What Our Customers Say
Real feedback from businesses we've helped transform with custom software
Frotan Mansoor Thanks! We're thrilled to hear your team is seeing such great results. Here's to scaling even higher!
Beautiful platform for our courses, students love how easy it is to navigate and enroll
new website is bringing in way more leads than expected. their marketing actually works, not just talk
Had a routing issue on launch day but ST fixed it in like 20 minutes. app's been solid since, customers love it
David Thomas It was a pleasure working with you! Glad to see the app performing so well.
website looks amazing, already getting more quote requests than before. really happy with how professional it makes us look
been live for 3 weeks, chatbot is collecting leads 24/7 now. still getting used to it but its working
Oscar Villafuerte Great to hear! Let us know if you need anything as you get more familiar with the system.
their marketing brought us way more renovation jobs than we expected. finally getting consistent leads
Carlos Clive Thanks! Great to see the platform working well for you.
dashboard is clean, finally can see all our data in one place instead of switching between 5 tabs
solid django work, backend hasn't crashed once since launch. they know what they're doing
Emal Saidgool Thanks! Reliability is our top priority.
they actually understand business not just code. Rare to find
What's Included
Everything you need to succeed with Multi-Channel Inbox AI
Unified Multi-Channel Inbox
All conversations from SMS, Facebook, Instagram, WhatsApp, Google Business, and website chat in one dashboard.
AI Auto-Responses
AI responds instantly with human-like conversations. Handles common questions, qualifies leads, and escalates when needed.
Smart Lead Routing
AI identifies hot leads and routes to your best closers. Intent-based routing ensures right prospect reaches right person.
Appointment Booking
AI schedules appointments across all channels. Syncs with your calendar in real-time to prevent double bookings.
Conversation History Tracking
Full conversation history across all channels stored in CRM. Team always has context when they take over from AI.
Analytics Dashboard
Track response times, conversation volume by channel, conversion rates, and AI performance metrics.
Why Choose Us?
See how we stack up against typical agencies
|
Typical Agencies
|
Social Traffic Inc.
|
|
|---|---|---|
| Unified Inbox | Multiple logins | ✓ |
| Response Time | Hours | 5 minutes |
| 24/7 Coverage | ✗ | ✓ |
| Auto-Categorization | Manual sorting | ✓ |
| Lead Priority Scoring | ✗ | ✓ |
| Setup Time | N/A | 3-5 days |
| Team Collaboration | Email forwarding | Built-in |
You get all 8 AI services
Not just Multi-Channel Inbox AI. The entire platform.
One price. Everything included. No add-ons.
Why bundle everything together?
Because customers don't contact you through just one channel. They call, text, message on Facebook, fill out forms, and leave reviews. You need AI everywhere, not just in one spot. That's why we built a complete platform instead of selling tools piecemeal.
One Platform
One Price
Frequently Asked Questions
Got questions? We've got answers. If you don't see your question here, feel free to contact us.
Single inbox that aggregates everything:
- Email: Gmail, Outlook, custom domains
- Social: Facebook Messenger, Instagram DMs, Twitter DMs
- Live chat: Website chat widget, WhatsApp Business
- SMS: Text messages from your business number
All conversations in one place. No more checking 6 different apps.
Smart scoring based on urgency and value:
- High priority: Purchase intent ("How much?", "Ready to buy"), angry customers
- Medium: Product questions, support issues, appointment requests
- Low: General inquiries, newsletter replies
- Spam: Auto-filtered out
Hot leads appear at top in Social Traffic CRM. You focus on money-making conversations first.
Yes, Conversation AI handles 60-80% of routine inquiries:
- Hours: "We're open Mon-Fri 9-6, Sat 10-4"
- Pricing: "Basic plan is $X, includes Y features"
- Availability: "Next appointment: Thursday at 2 PM"
- Status: "Your order shipped yesterday, tracking: [link]"
Complex questions get flagged for human response. AI never guesses.
Social Traffic CRM recognizes it's the same person:
- Matches by email address, phone number, or name
- Merges conversation threads into single customer profile
- Shows full history across all channels
- You can reply from any channel. Customer gets it where they prefer
No more "wait, did we already talk to them?" Everything's connected in one view.
Yes, built-in collaboration:
- Assignment: "This lead is Sarah's" → only she sees it (or whole team)
- Live typing: "John is replying..." prevents duplicate responses
- Internal notes: Tag teammates, leave notes invisible to customer
- Handoffs: Support can reassign to sales seamlessly
Works for 1 person or 100-person team in Social Traffic CRM. Scales without chaos.
Detailed reporting in Social Traffic CRM:
- Response time: Average first reply (target: under 5 minutes)
- Resolution rate: % of conversations that led to sale/resolution
- Channel performance: Which platform brings best leads
- Team metrics: Who's fastest, who closes most deals
Dashboard updates in real-time. Know what's working and what's not.
It IS the CRM:
- New message → creates/updates contact automatically
- Full conversation logged in contact timeline
- Updates lead status based on conversation outcome
- Triggers workflows (hot lead → notify sales immediately)
Everything happens in Social Traffic CRM. No duplicate tools or data entry.
3-5 days in Social Traffic CRM:
- Day 1: Connect all platforms (email, social, SMS, chat)
- Day 2-3: Train Conversation AI on common questions
- Day 4: Team training (how to use unified inbox)
- Day 5: Go live, monitor first day's messages
After setup, all messages flow into unified inbox automatically. No manual importing.
Still have questions? Get in touch
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Let's build something great together. Get a free consultation and detailed project quote.
was about to hire 3 more people for our call center. tried this instead and honestly can't believe how well it works