Multi-Channel Inbox AI for Customer Messages
AI-powered unified inbox for SMS, Facebook, Instagram, WhatsApp, and more. Instant responses 24/7. From $397/mo.
Sound familiar?
Messages scattered across Facebook, Instagram, email, SMS.
You miss DMs because you're not checking all platforms.
By the time you respond, they've already hired someone else.
Managing 5 different inboxes is driving you insane.
There's a better way.
Average response time vs hours manually
More leads engaged with instant responses
Team time saved on message management
What Our Customers Say
Real feedback from businesses we've helped transform with custom software
Michael Johnson Thanks! We're thrilled to hear your team is seeing such great results. Here's to scaling even higher!
Just started last week, pretty skeptical at first but dashboard is actually really clean. so far so good 👍
Had a routing issue on launch day but ST fixed it in like 20 minutes. app's been solid since, customers love it
Omar Hassan It was a pleasure working with you! Glad to see the app performing so well.
no more double bookings thank god 😅 saves me like 2 hours a day
been live for 3 weeks, chatbot is collecting leads 24/7 now. still getting used to it but its working
Robert Kim Great to hear! Let us know if you need anything as you get more familiar with the system.
Enrollment used to take forever with all the paperwork. this platform made it so much easier, students are actually finishing registration now
ditched airbnb, running our own booking site now. happy with how it turned out
James Brown Thanks! Great to see the platform working well for you.
dashboard is clean, finally can see all our data in one place instead of switching between 5 tabs
solid django work, backend hasn't crashed once since launch. they know what they're doing
Chris Wilson Thanks! Reliability is our top priority.
they actually understand business not just code. Rare to find
Why Choose Us?
See how we stack up against typical agencies
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Typical Agencies
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Social Traffic Inc.
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|---|---|---|
| Unified Inbox | Multiple logins | ✓ |
| Response Time | Hours | 5 minutes |
| 24/7 Coverage | ✗ | ✓ |
| Auto-Categorization | Manual sorting | ✓ |
| Lead Priority Scoring | ✗ | ✓ |
| Setup Time | N/A | 3-5 days |
| Team Collaboration | Email forwarding | Built-in |
You get all 11 AI services
Not just Multi-Channel Inbox AI. The entire platform.
One price. Everything included. No add-ons.
Why bundle everything together?
Because customers don't contact you through just one channel. They call, text, message on Facebook, fill out forms, and leave reviews. You need AI everywhere, not just in one spot. That's why we built a complete platform instead of selling tools piecemeal.
One Platform
One Price
Frequently Asked Questions
Got questions? We've got answers. If you don't see your question here, feel free to contact us.
Single inbox that aggregates everything:
- Email: Gmail, Outlook, custom domains
- Social: Facebook Messenger, Instagram DMs, Twitter DMs
- Live chat: Website chat widget, WhatsApp Business
- SMS: Text messages from your business number
All conversations in one place. No more checking 6 different apps.
Smart scoring based on urgency and value:
- High priority: Purchase intent ("How much?", "Ready to buy"), angry customers
- Medium: Product questions, support issues, appointment requests
- Low: General inquiries, newsletter replies
- Spam: Auto-filtered out
Hot leads appear at top in Social Traffic CRM. You focus on money-making conversations first.
Yes, Conversation AI handles 60-80% of routine inquiries:
- Hours: "We're open Mon-Fri 9-6, Sat 10-4"
- Pricing: "Basic plan is $X, includes Y features"
- Availability: "Next appointment: Thursday at 2 PM"
- Status: "Your order shipped yesterday, tracking: [link]"
Complex questions get flagged for human response. AI never guesses.
Social Traffic CRM recognizes it's the same person:
- Matches by email address, phone number, or name
- Merges conversation threads into single customer profile
- Shows full history across all channels
- You can reply from any channel—customer gets it where they prefer
No more "wait, did we already talk to them?" Everything's connected in one view.
Yes, built-in collaboration:
- Assignment: "This lead is Sarah's" → only she sees it (or whole team)
- Live typing: "John is replying..." prevents duplicate responses
- Internal notes: Tag teammates, leave notes invisible to customer
- Handoffs: Support can reassign to sales seamlessly
Works for 1 person or 100-person team in Social Traffic CRM. Scales without chaos.
Detailed reporting in Social Traffic CRM:
- Response time: Average first reply (target: under 5 minutes)
- Resolution rate: % of conversations that led to sale/resolution
- Channel performance: Which platform brings best leads
- Team metrics: Who's fastest, who closes most deals
Dashboard updates in real-time. Know what's working and what's not.
It IS the CRM:
- New message → creates/updates contact automatically
- Full conversation logged in contact timeline
- Updates lead status based on conversation outcome
- Triggers workflows (hot lead → notify sales immediately)
Everything happens in Social Traffic CRM. No duplicate tools or data entry.
3-5 days in Social Traffic CRM:
- Day 1: Connect all platforms (email, social, SMS, chat)
- Day 2-3: Train Conversation AI on common questions
- Day 4: Team training (how to use unified inbox)
- Day 5: Go live, monitor first day's messages
After setup, all messages flow into unified inbox automatically. No manual importing.
Still have questions? Get in touch
Ready to Get Started?
Let's build something great together. Get a free consultation and detailed project quote.
was about to hire 3 more people for our call center. tried this instead and honestly can't believe how well it works